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The problem

Click here if you want to go directly to the solution. After upgrading to Magento, or installing security patch SUPEE-6788, it might happen that your customer registration form stops working. After filling in the registration form and submitting it, the page only refreshes without creating a customer account. The cause Magento adds a hidden form field with the form_key to the registration form: If you don’t add this line, the form will not be processed. A lot of themes update the register.phtml files, so upgrading Magento will not override these files and add the form_key field.

The solution

Add the following code to the register.phtml file used in your shop (between the

tags) The default register.phtml files are located in: app/design/frontend/base/default/template/customer/form/register.phtml app/design/frontend/base/default/template/persistent/customer/form/register.phtml If you use the rwd template, there is only one file to update: app/design/frontend/rwd/default/template/persistent/customer/form/register.phtml It still doesn’t work Lots of 3rd party extensions also override the register.phtml files. To locate which template is used in your shop, you can simply enable Template Path Hints in the Magento configuration. Once you have located the culprit, update it as described above. Make sure you clear your cache after you update the template files.

Reset password form doesn’t work

Yes, the reset password form is also updated. The default file is located at app/design/frontend/base/default/template/customer/form/resetforgottenpassword.phtml The rwd file is located at app/design/frontend/rwd/default/template/customer/form/resetforgottenpassword.phtml Did you find this post useful?